Adapting HR experiences for the new workforce generations
Introducing the digital employee Whether they’re millennials born with technology in their DNA, or experienced workers who’ve become accustomed to…
CX Market Leaders in Financial Services
Customer experience excellence is particularly crucial in industries like financial services, where core products do not lend themselves very well…
8 Questions to Ask When Selecting an AI-Powered HR Tool
As we enter the age of artificial intelligence (AI) this technology wave has brought forth tools that promise significant changes…
5 Things Best-in-Class Organizations Are Doing to Unlock Information Mobility
In a rapidly changing business world, expanding your enterprise outside of your office walls can be difficult and risky. Ricoh…
An Eye on Talent: Linking People Analytics to Business Outcome
Organizations today face an evolving and highly competitive market—all in the face of a global talent crunch.i With rapidly changing…
Trends in Financial Services Marketing
Customers’ expectations of companies have steadily risen as technology upends traditional engagementstandards, thereby raising the bar for marketers to foster…
Hyper-personalisation : a Game Changer for Financial Services in India
Customer expectations have changed dramatically since the advent of digital giants like Amazon and Google. These innovators bring an innate…
HR Analytics in Financial Services
The expectations of and demands on human resources (HR) professionals within financial services have changed significantly in the past decade,…
The Business Case for Recognition
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplace culture and bottom line.…
3 Challenges in Cross Border Hiring
Whether it’s a merger and acquisition or larger carve-out, managing the deal domestically is time-consuming. However, when the transaction crosses…
Including your Firstline workforce in your digital transformation
In a successful digital transformation, every employee must be completely on board, from executives to Firstline Workers, i.e. those workers…
Finance Managers Hate These 7 Things About Spreadsheets
The Trouble with Spreadsheets No one ever said spreadsheets were a great way to run a business. In one of…