Air Canada’s Chatbot Fail Should Propel Marketers To Address These AI Questions
It didn’t work. A Canadian court recently ruled Air Canada must compensate a customer who bought a full-price ticket after…
Speak Up, Stand Out? 7 Authentic Ways Your Brand Can Take a Stand on Social Issues [Examples]
Brands’ words and actions — including yours — matter. As politics, health care, and other cultural topics become more polarized,…
Technology Innovations in Wealth Management & Private Banking
Market Overview Wealth Management & Private Banking The Wealth Management (WM) & Private Banking (PB) industry over the last decade…
HR Analytics in Financial Services
The expectations of and demands on human resources (HR) professionals within financial services have changed significantly in the past decade,…
The Digitalization Productivity Bonus
The value of digitalization: Dimensions and perspectives Industry 4.0, the Fourth Industrial Revolution, is inexorably gathering strength. Industry 4.0 introduces…
5 Key Trends and Actions to Address the Digital Transformation Challenges of HR
IDC believes it is the responsibility of HR to address and deliver key elements of digital transformation Involving the HR…