An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social.

In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social.

The study examines the cost savings and business benefits according to customer experiences and data from implementing Sprinklr Social.

Discover the financial impact that deploying Sprinklr Social had on a composite organization based on interviewed customers. Download the study and learn how Sprinklr enabled the business to:

  • Reduce the time spent on data collection and analysis by over 50%
  • Reduce the response time in identifying customers at churn-risk by close to 80%
  • Deliver a social commerce experience that reduced abandonment rates by 10%
  • Design a customer experience that increased average order values by 15%
Sprinklr Metrics

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A Forrester Consulting Total Economic Impact™ Study Commissioned by Sprinklr May 2024

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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier. For more information about Sprinklr, please visit www.sprinklr.com.

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