Organizations today face an evolving and highly competitive market—all in the face of a global talent crunch.i With rapidly changing consumer preferences and increased fragmentation, your people are the key to elevating the customer and brand experience to a level that drives loyalty and repeat business. But how effective is your HR team at putting the right people analytics in place to understand how managers and employees impact the customer experience.
Not surprisingly, many HR teams often struggle with this type of workforce intelligence. Data is more accessible than ever, but without the right framework in place, it is hard to get a clear picture from the data and integrate it into decision-making. This directly impacts agility—giving companies further along the analytics maturity curve a competitive advantage in how they hire and manage their talent. In this
ebook, we review foundational people analytics concepts to help you keep pace.
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