Use AI to Drive Skilled Labor, Productivity, Satisfaction and Engagement

NICE Enlighten is the trusted employee companion for CX excellence

Technology has always been met with equal parts excitement and opposition. And the recent advances in artificial intelligence (AI) are no different. The seemingly limitless potential of AI and what it can do can create an uneasy situation for those who don’t understand it. And customer service agents and supervisors are concerned that AI will replace them and render their positions obsolete. The truth is that AI has the opposite effect.

When used intelligently, AI has the power to amplify agents and supervisors for success. NICE Enlighten Copilot for Agents and Supervisors empowers them, amplifying their skills with real-time insights, personalized training, and task automation. Within the pages of this white paper, you’ll learn more about how Enlighten provides:

• Insights and AI-generated guidance to empower agents and supervisors
• Automatic summaries that provide precise performance data for optimized training
• Automation for routine tasks, to increase productivity and satisfaction
• Real-time feedback and coaching through AI analytics enhance agents’ skills
• Accurate CX information, ensuring consistent, exceptional customer service
  

Download the white paper and learn how to revolutionize your CX success!

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