How Contact Center Leaders are Harnessing AI

Find out what contact center practitioners are thinking about when it comes to AI-powered technology and its impact on their work.

AI has been a part of the contact center for close to a decade now. But recently, this technology has exploded, constantly changing at incredible speeds. The key to keeping up the pace? Appropriate and well-timed investments in contact center operations.

The folks at ICMI surveyed their contact center pros and asked the simple question – what pain points do they hope to address using AI? Those pros shed light on which departments are involved in assessing AI and making investment decisions, where AI investments are being targeted in the near term, where they expect AI solutions to be most effective over time, plus more.

Access the report and learn all about what’s on contact center leaders’ minds, including:

• The primary areas of concern regarding AI in the contact center
• The top CX initiatives contact center leaders hope to address using AI
• The kind of AI investments being made by contact center leaders
• The challenges contact centers face in uncovering data insights

Learn how to crawl, walk, run and all-out sprint to your CX goals using generative AI – download the report now.

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