Get Smarter About GenAI

Forrester answers CX pros’ top questions

GenAI is a hot topic and revolutionary force in CX right now – it’s ok to have questions! Luckily, Forrester has the answers.

The transformative impact of generative AI on customer experience has only just begun. To strategize effectively, CX leaders must understand not only the impact but also some of what’s going on behind the curtain. This complimentary report by Forrester, brought to you by NICE, answers eight of the most common questions from CX professionals.

Access this report and gain insights on:

• What is genAI, how does it work, and what can it do?
• What are the CX risks of using genAI?
• What should CX pros know about genAI and privacy?
• How can genAI improve customers’ experiences?

All of that – plus more is at your fingertips. Read the report now!

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