5 customer experience strategies for financial services contact centers
Customers expect a combination of speed and personalization from financial services providers. Your ability to deliver on these gives you…
A STEP-BY-STEP GUIDE to Improve your Diversity & Inclusion Strategy
Studies have proven time and time again that diversity in the workplace has a direct impact on the overall success…
FinTech MeetsInsur Tech
To succeed in today’s world, financial institutions need to put innovation at the core of their entire organisation. However, embedding…
Top Trends in Wealthtech and how Aggregated Financial Data Fuels your Innovation
Wealthtech is more than the application of technology to financial planning. It represents a profound transformation that’s fundamentally altering the…
Bring HR back to the future.
In order to BE THE BEST, you have to recruit and retain the best. Perks and benefits evolve. What was…
Trends in Financial Services Marketing
Customers’ expectations of companies have steadily risen as technology upends traditional engagementstandards, thereby raising the bar for marketers to foster…
Top 10 Issues Facing Managers of DBAs
Managers of database administrators have a recurring problem: they need to hire experts to keep their systems running, only to…
Fifth Edition of our State of Service Report
What You’ll Find in This Report For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050…
Grow Your Business Efficiently: Take The Pain Out Of Scaling Payables
Every business wants to grow. However, scaling your finance operations to support that growth is challenging. As transaction volumes grow,…
Embracing distributed talent management
What is Distributed Talent Management? Distributed talent management is the new state of HR. This approach is characterized by bringing…
It’s Time To Get Ahead. A Guide To Getting Ahead With HPE And NVIDIA AI Solutions.
Data-driven strategies and investment in artificial intelligence (AI) and machine learning (ML) are only becoming more critical. The global COVID-19…
Integrating Climate Risk Into Credit Risk Modelling
Climate change is one of the major challenges of the upcoming decades. Recent years have been marked by a raising…