Setting the scene
Why having a plan matters: a guide to continuity planning in the public sector
COVID-19’s challenge to services?
As this crisis unfolded, the public sector found that its response to the virus was hindered by increased
risks, staff shortages and inadequate equipment and technology. Putting the vital services they provide at risk when they are needed most.
But how could they be prepared for a challenge like this?
That’s why continuity planning matters for the public sector; it helps you expect the unexpected. Giving you the plan and the tools to keep your services running through anything and bring you, your people, and the people you serve closer together.
Keeping your services running
Continuity planning means being prepared and knowing what you’re capable of when challenged. Helping you understand how to respond and adapt your services to keep helping people throughout.
For the public sector, this can be a robust cloud ERP system to make homeworking easier or using the
principles of People Experience to make sure people have what they need to get work done.
What are you facing?
People will be scared about more than the crisis. To help people through a crisis, understanding its impact
on them is crucial. For example, the people who rely on your services will be worried about their families, jobs and what happens next. Your people will have the same concerns too.
However, a key concern for both is what will happen to services like yours once the crisis has passed. But why are they worried?
Right now, the public sector is facing:
- loss of revenue streams (parking charges, council tax etc.)
- challenges posed by outdated legacy systems
- lack of remote working capabilities
- greater demand
- increased restrictions
- staff safety issues
- staff shortages
All of which is putting a huge strain on services and threatens their future. Continuity planning keeps the public sector moving during challenges like these.
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