The two sides of digital transformation
centered around on-premises hardware, software, and infrastructure to a distributed model of virtual machines, Software as a Service, and cloud-based IT. It’s the transition from a physically grounded world to a digital one. This is digital transformation.
This transformation has two parts: the technology side and the human side. Most business and IT leaders
already get the technology side, but they overlook the human side: understanding that effective digital
transformation is about how people adopt and use technology at least as much as it is about the technology itself. And that applies not just to the people at the top of your organization, but to everyone who works for you, especially if they interact directly with customers.
Digital Transformation: How to Empower Your Employees First
According to an MIT study,* achieving a full and successful digital transformation depends not only on
having the right technology, but also on:
- Having engaged leaders. The people at the top of your organization have to lead the way through
digital transformation by example, adopting and using the same tools they expect everyone else to use - Managing the employee journey like you manage the customer journey. Every user expects
online experiences to be as smooth and seamless as those provided by Amazon, Google, Uber, and other leading digital companies.
These are no small tasks, but it’s much easier to accomplish them with an integrated, seamless, and secure solution. In the same way that cloud-based IT can help you provide a better customer experience,
it can also help you provide a better employee experience. That can turn into real business impact when first-line employees feel empowered to help your customers in new and exciting ways.
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