People should be at the heart of business process management.
It’s no secret. The pace of change and innovation is accelerating and many businesses are struggling to keep up. Operations are becoming more complex.
With large teams spread across many offices, in different cities and in different time zones it can be hard for team members to collaborate, share and learn from each other. Yet this focus on collaboration and improvement is more important now than ever.
In an effort to keep up, many organizations are using business processes as a language to describe their operations and drive continuous improvement. The result is a renewed focus on process management technology, improvement methodologies like Six Sigma and lean, and process notation standards like BPMN.
One aspect that deserves more focus, however, is the role people play in creating the right conditions for a collaborative culture of change across an organization.
It is no longer good enough to run improvement initiatives, to capture process knowledge at great expense, and to just ‘hope’ that changes will be operationalized and sustained.
Technology will only get you so far. Organizations need to create the right environment and structure so that teams are motivated to participate, and are personally invested in sustaining ongoing change and improvement.
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